#HCSM asks, “Do *YOU* have a #socialmedia policy?”

  1. HealthSocMed
    TOPIC 2 – Do you have a SM policy for you (or your org)? Is it more about risk management or is it a true guide? What would you edit? #hcsm
  2. HealthSocMed
    We will assume all tweets within #hcsm during the following hour are your own & not those of your employers (unless specifically declared).
  3. PracticalWisdom
    T2: We can and do help Patients find accurate information #HCSM http://bit.ly/Kdr9cG G8 #epatient @HugoOC #s4pm Thankful #hcsmanz
  4. danamlewis
    T2 live at #hcsm – talking policies for social media, or lack thereof. How’s your policy? If you could change it, how would you edit?
  5. danielg280
    T2: Yes, we have a policy. For us it’s mostly about rules of the road: reminders about privacy, what not to do #hcsm
  6. amandasxi
    T2: Trying to make my own personal policy; will be researching med edu SM policies for a research project #hcsm
  7. RichmondDoc
    T2 My employer doesn’t have a formal SoMe policy, but suspect one is coming. Hope it will be guidance, not restrictions. #hcsm
  8. drsuzyyhall
    T2: Our (private) practice has a small group of MDs who engage on behalf of the practice. ‘Rules’ are discussed, but no ‘policy’..yet #hcsm
  9. tahughes
    T2: A good policy for anyone is don’t tweet (or FB or Google ) something that you don’t want the whole world to see. #hcsm
  10. Veronica1231
    T2: Would be interested to see #SoMe policy from other orgs…haven’t seen a great example of a plan both protects and encourages #hcsm
  11. LawyerCas
    T2 from a legal perspective, SM policies should include all 3. Recent cases re dismissal should be considered and incorporated #hcsm
  12. JonathanStweetr
    @HealthSocMed T2. We have a policy for staff users. For the public, we direct them to New York City’s http://on.nyc.gov/JaOkTT #hcsm
  13. stephaniethum
    T2 Policies R evolving w/hospitals I’ve consulted with, particularly as SM continues 2 fragment new platforms like Pinterest emerge. #hcsm
  14. RichmondDoc
    T2 I helped w/ a group that put together @STFM_FM’s guidelines http://www.stfm.org/resources/socialmedia.cfm Tried to make them open/accessible, not punitive. #hcsm
  15. joshdbrett
    T2 A guide suggests that it is part strategy for how to use it to advance business objectives. Policy suggests it is to restrict use. #hcsm
  16. JonathanStweetr
    @healthsocmed T2. Side note: every post I do for work on FB or Tw must be previously reviewed by 2 levels! #hcsm
  17. PracticalWisdom
    T2: A 12-Word Social Media Policy http://socialmedia.mayoclinic.org/2012/04/05/a-twelve-word-social-media-policy/ @FarrisTimimi #hcsm
  18. RichmondDoc
    T2 Also fun to note: all the individual phrases in these guidelines are < 140 characters = tweetable. :) http://www.stfm.org/resources/socialmedia.cfm #hcsm
  19. HealthSocMed
    Don’t forget the second part of T2 – what would you edit from your org’s policy, if you could? (And why don’t you?) #hcsm
  20. PracticalWisdom
    T2: Don’t Lie, Don’t Pry
    Don’t Cheat, Can’t Delete
    Don’t Steal, Don’t Reveal @ FarrisTimimi
    #hcsm
  21. crgonzalez
    T2 The best policy is to provide concrete examples of what to do rather than a laundry list of don’ts #hcsm
  22. Julian_Bond
    MT @danamlewis T2 #hcsm – talking policies for social media, or lack thereof. How’s your policy? If you could change it, how would you edit?
  23. tahughes
    T2: I can edit my own policy whenever I want. To edit the org policy, I must persuade others to agree with my suggested edits. #hcsm
  24. JonathanStweetr
    @HealthSocMed T2. Part 2: our policy gives no proactive guidance (i.e. be coloquial, engage at patient’s level) #hcsm
  25. timbigfish
    T2. What I’d recommend most ppl edit in the policy: More do. Less don’t. Start with “do this.don’t do that.” #hcsm
  26. danielg280
    T2: One of the most challenging areas is figuring out how to address the recent NLRB guidance on employee protected speech in policies #hcsm
  27. amandasxi
    T2: I would like to see at least a small part of the #meded curriculum dedicated to meaningful use/best practices for SM #hcsm
  28. PracticalWisdom
    T2: To change these SoMe polices must be hard. Change in Hospitals seems like it comes slow. @tahughes #hcsm
  29. crgonzalez
    T2: It helps to create SM rules assuming you were apprenticing a beginner with actual to-do activities #hcsm
  30. stephaniethum
    T2 I’m hearing edits to SM policies may be widespread w/emerging Nat’l Labor Relations Board guidance. #hcsm
  31. michaelbmoore
    @HealthSocMed Agreed, nice job on T2 #hcsm chat 2nite…can’t wait to see the transcript of that!
  32. HealthSocMed
    That’s a wrap on tonight’s #hcsm – thanks, everyone, for your insights! See you next Sun @ 8pmCT. Tonight’s transcript: http://bit.ly/hcsm51312

Sun, May 13 2012 » Uncategorized » No Comments

The ROI of #HCSM is *blank*

  1. HealthSocMed
    T3 – an oldie but a goodie. Answer first reaction, then you can debate the semantics of the topic & the concept behind it. Ok? :) #hcsm
  2. danamlewis
    T3 live at #hcsm – ROI. HCSM. first thoughts? (Fill in the blank, *then* you can complain about having an ROI topic ;) ).
  3. RichmondDoc
    T3 The [ideal] ROI of HCSM is: more informed HCPs, more involved and activated pts, a more responsive/effective health care system. #hcsm
  4. Colin_Hung
    T3: Does #hcsm need an ROI that can be measured? You can’t measure friendship, good advice & connections.
  5. danielg280
    T3: engaged, empowered, and grateful patients; engaged staff who more effectively collaborate with colleagues #hcsm
  6. PracticalWisdom
    T3: ROI perhaps malcome Gladwell Mavens are “information specialists”, or “people we rely upon to connect us with new information.” #hcsm
  7. timbigfish
    Just one? T3. better informed patient; improved health outcomes; more meaningful dialogue btwn informed patient & savvy provider…#hcsm
  8. marksalke
    T3: HCSM ROI is the power of the collective voice: communicating msg, disseminating info, comforting the individual. #hcsm
  9. stephaniethum
    T3 Although this Q is still the equivalent of the F-bomb in the #hcsm Tweetchat, you *have* to ask about ROI. It’s still a business. #hcsm
  10. PracticalWisdom
    T3: ROI= We Also have Connectors, people who “link us up with the world people with a special gift for bringing the world together.” #hcsm
  11. stephaniethum
    T3 SM is just one branch on a health care comm tree. It may be unfair to single it out, but it’s practical to look at effectiveness. #hcsm
  12. JonathanStweetr
    @healthsocmed T3. In my workplace ROI must be quantitative and measurable. Feel good statements/generalizations not allowed. #hcsm
  13. michaelbmoore
    @PracticalWisdom @k8lin But not always. sometimes patients are still angry (but wrong), sometimes patients don’t get better… #hcsm T3
  14. michaelbmoore
    @PracticalWisdom I agree completely. I just don’t know if we can (would even want to) quantify that. It’s a great question. #hcsm T3
  15. HealthSocMed
    That’s a wrap on tonight’s #hcsm – thanks, everyone, for your insights! See you next Sun @ 8pmCT. Tonight’s transcript: http://bit.ly/hcsm51312

Sun, May 13 2012 » Uncategorized » No Comments

What do #patients want lurking #providers and HC orgs to take away from #HCSM?

{“name”:”Internal Server Error”,”code”:500}

Mon, May 7 2012 » Uncategorized » No Comments

#Patients want their #data: But can they handle it, #HCSM -ers?

  1. danamlewis
    T3 live at #hcsm – patients often want data. But can all pts handle all kinds of data? Does some data need communication/translating w/ it?
  2. HealthSocMed
    We will assume all tweets within #hcsm during the following hour are your own & not those of your employers (unless specifically declared).
  3. RyanMadanickMD
    T3 #hcsm Most med data written in medical-ese. unless pt is savvy enough to understand, it can be tough
  4. joshdbrett
    T3 I’d venture to say that a lot of the data in medicine requires at least some translation for the general public. #hcsm
  5. frmonroe
    @HealthSocMed T3 Is there another way to help patients handle data than good communication? Most don’t have a stats background #hcsm
  6. RichmondDoc
    T3 I think pts should have access to whatever data they want, but feel that there may be need for someone to explain/contextualize. #HCSM
  7. meducate
    #hcsm T3 Not all HCPs and understand all data either; education and communication are key. Crowdsourced analysis can help or hurt…
  8. RyanMadanickMD
    T3 #hcsm Some pts are very savvy and can understand the data. But most (prob) likely need help w/understanding
  9. DrBeckerSchutte
    T3: I think that interpretation is critical. But I also think it needs to be done in plain English (health literacy issues). #hcsm
  10. GautamJaggi
    T3: Web is not just democratizing data, it’s democratizing analysis! Online tools can be (and are) integrated into #HCSM sites.
  11. RichmondDoc
    T3 Not all medical info is easily understood, even by well-educated, smart folks. Tests can be confusing, results misunderstood. #HCSM
  12. drmikesevilla
    #hcsm T3 Medical data without a physician/provider is like Financial data without an accountant. You need a translator…
  13. RichmondDoc
    T3 But–if HCPs are helping pts understand the info, we need to make sure we are explaining honestly, and in ways folks understand. #HCSM
  14. gczark
    T3: Absolutely, but that’s a good oppty to use blogging or videos to better define data in simpler terms for specific audience #hcsm
  15. NursingTheIssue
    T3: Data can be dangerous. 1 lousy study gets tons of media coverage now everyone joins that bandwagon. #hcsm
  16. joshdbrett
    T3 Even stories in the NY Times or Wall Street Journal on significant studies may not be understood by Joe Six-pack. #hcsm
  17. ShimCode
    T3: Healthcare consumers are ready for “H&R Block-like” advocacy services just like taxpayers needed “Turbotax” 20 yrs ago. #hcsm
  18. GautamJaggi
    T3: Let patients what they are good at: human interaction. Let computers crunch data for them. Can be built into #HCSM sites
  19. Vaughnsays
    T3 .. even savvy patients may misinterpet data @RyanMadanickMD is there room for #hcsm to present data without (MD) consult?
  20. RichmondDoc
    T3 When is a “negative” a good thing? How reliable is this “normal” test? Just how abnormal is “abnormal”…etc. #HCSM
  21. PracticalWisdom
    T3: Infographics http://pinterest.com/dandunlop/healthcare-infographics/ can be helpful=FACTs for all levels of understanding. #hcsm
  22. drchaya
    T3: minimally they need a way to ‘dialogue’ with MD – we give results electronically allows for notes, allows for questions back #hcsm
  23. marksalke
    T3: As a Pt I want to see my Doc to discuss data like test results. I’ve had ‘em FAXed, etc. before with scribbled notes. Useless. #hcsm
  24. danielg280
    T3: a question that cuts across many areas of medicine: see personal genetic testing. Diff for diff individuals #hcsm
  25. Vaughnsays
    T3 I think there may be a fine line between medical data presentation re: a condition and patient education about a condition. #hcsm
  26. faisal_q
    MT @ShimCode T3 HC consumers ready for “H&R Block-like” advocacy services, like taxpayers needed “Turbotax” 20 yrs ago {grt biz model #hcsm
  27. HealthcareNovel
    T3: Consider the success of reality TV such as “Biggest Loser”, lots of guidance & mentoring, data is just beginning of the ‘reality’. #hcsm
  28. Srini2000
    T3 – Isn’t this desire for data because of impression that HCP is holding back? Won’t good interaction help solve this? #hcsm
  29. DrBeckerSchutte
    T3: Here’s a field-specific example. I don’t hand out raw MMPI test data because it would be a jumble of numbers w/o interpretation. #hcsm
  30. RichmondDoc
    T3 We spend 4 years teaching med students to understand data, and 3 years teaching residents to interpret/act on it. Long road. #HCSM
  31. DrBeckerSchutte
    T3: (2) I will happily discuss MMPI results with a patient, so that I can talk about what the numbers mean/represent/suggest. #hcsm
  32. RyanMadanickMD
    @DrBeckerSchutte T3 Gr8 point. The results are even jibber-jabber to other HCPs! I don’t send raw pH data for #GERD tests either #hcsm
  33. RichmondDoc
    T3 This doesn’t mean that patients shouldn’t have that access, just to note that for many there will be a need to help understand. #HCSM
  34. jjsteinberg
    @HealthSocMed #hcsm T3 withholding data and less transparency status quo medicine. New wave is reveal explain communicate. Lower barriers.
  35. PracticalWisdom
    T3: When I taught/Drug Rehab. I had low literacy & Ph.D’s in the same class. I learned to use technical terms then explain naturally #hcsm
  36. RyanMadanickMD
    @RichmondDoc @3_x_survivor T3 Pt’s data really should not be delivered w/o some type of discussion about it #hcsm
  37. drsuzyyhall
    T3: I think sometimes it may b difficult for pts to ask questions ie, embarassed, intimidated. #hcsm
  38. Vaughnsays
    Agreed “@RyanMadanickMD: @RichmondDoc @3_x_survivor T3 Pt’s data really should not be delivered w/o some type of discussion about it #hcsm”
  39. broadthinking
    @drmikesevilla #hcsm T3 Maybe for some data – but not all data. I don’t need an accountant to manage my checking acct – but taxes? Say ahh.
  40. HealthSocMed
    That’s a wrap on tonight’s #hcsm! Thanks, all! See you again next Sun @ 8pm CT. Tonight’s transcript here: http://bit.ly/hcsm5612 #hcsm

Mon, May 7 2012 » Uncategorized » No Comments

#Patients want their #data: But can they handle it, #HCSM -ers?

  1. danamlewis
    T3 live at #hcsm – patients often want data. But can all pts handle all kinds of data? Does some data need communication/translating w/ it?
  2. HealthSocMed
    We will assume all tweets within #hcsm during the following hour are your own & not those of your employers (unless specifically declared).
  3. RyanMadanickMD
    T3 #hcsm Most med data written in medical-ese. unless pt is savvy enough to understand, it can be tough
  4. joshdbrett
    T3 I’d venture to say that a lot of the data in medicine requires at least some translation for the general public. #hcsm
  5. frmonroe
    @HealthSocMed T3 Is there another way to help patients handle data than good communication? Most don’t have a stats background #hcsm
  6. RichmondDoc
    T3 I think pts should have access to whatever data they want, but feel that there may be need for someone to explain/contextualize. #HCSM
  7. meducate
    #hcsm T3 Not all HCPs and understand all data either; education and communication are key. Crowdsourced analysis can help or hurt…
  8. RyanMadanickMD
    T3 #hcsm Some pts are very savvy and can understand the data. But most (prob) likely need help w/understanding
  9. DrBeckerSchutte
    T3: I think that interpretation is critical. But I also think it needs to be done in plain English (health literacy issues). #hcsm
  10. GautamJaggi
    T3: Web is not just democratizing data, it’s democratizing analysis! Online tools can be (and are) integrated into #HCSM sites.
  11. RichmondDoc
    T3 Not all medical info is easily understood, even by well-educated, smart folks. Tests can be confusing, results misunderstood. #HCSM
  12. drmikesevilla
    #hcsm T3 Medical data without a physician/provider is like Financial data without an accountant. You need a translator…
  13. RichmondDoc
    T3 But–if HCPs are helping pts understand the info, we need to make sure we are explaining honestly, and in ways folks understand. #HCSM
  14. gczark
    T3: Absolutely, but that’s a good oppty to use blogging or videos to better define data in simpler terms for specific audience #hcsm
  15. NursingTheIssue
    T3: Data can be dangerous. 1 lousy study gets tons of media coverage now everyone joins that bandwagon. #hcsm
  16. joshdbrett
    T3 Even stories in the NY Times or Wall Street Journal on significant studies may not be understood by Joe Six-pack. #hcsm
  17. ShimCode
    T3: Healthcare consumers are ready for “H&R Block-like” advocacy services just like taxpayers needed “Turbotax” 20 yrs ago. #hcsm
  18. GautamJaggi
    T3: Let patients what they are good at: human interaction. Let computers crunch data for them. Can be built into #HCSM sites
  19. Vaughnsays
    T3 .. even savvy patients may misinterpet data @RyanMadanickMD is there room for #hcsm to present data without (MD) consult?
  20. RichmondDoc
    T3 When is a “negative” a good thing? How reliable is this “normal” test? Just how abnormal is “abnormal”…etc. #HCSM
  21. PracticalWisdom
    T3: Infographics http://pinterest.com/dandunlop/healthcare-infographics/ can be helpful=FACTs for all levels of understanding. #hcsm
  22. drchaya
    T3: minimally they need a way to ‘dialogue’ with MD – we give results electronically allows for notes, allows for questions back #hcsm
  23. marksalke
    T3: As a Pt I want to see my Doc to discuss data like test results. I’ve had ‘em FAXed, etc. before with scribbled notes. Useless. #hcsm
  24. danielg280
    T3: a question that cuts across many areas of medicine: see personal genetic testing. Diff for diff individuals #hcsm
  25. Vaughnsays
    T3 I think there may be a fine line between medical data presentation re: a condition and patient education about a condition. #hcsm
  26. faisal_q
    MT @ShimCode T3 HC consumers ready for “H&R Block-like” advocacy services, like taxpayers needed “Turbotax” 20 yrs ago {grt biz model #hcsm
  27. HealthcareNovel
    T3: Consider the success of reality TV such as “Biggest Loser”, lots of guidance & mentoring, data is just beginning of the ‘reality’. #hcsm
  28. Srini2000
    T3 – Isn’t this desire for data because of impression that HCP is holding back? Won’t good interaction help solve this? #hcsm
  29. DrBeckerSchutte
    T3: Here’s a field-specific example. I don’t hand out raw MMPI test data because it would be a jumble of numbers w/o interpretation. #hcsm
  30. RichmondDoc
    T3 We spend 4 years teaching med students to understand data, and 3 years teaching residents to interpret/act on it. Long road. #HCSM
  31. DrBeckerSchutte
    T3: (2) I will happily discuss MMPI results with a patient, so that I can talk about what the numbers mean/represent/suggest. #hcsm
  32. RyanMadanickMD
    @DrBeckerSchutte T3 Gr8 point. The results are even jibber-jabber to other HCPs! I don’t send raw pH data for #GERD tests either #hcsm
  33. RichmondDoc
    T3 This doesn’t mean that patients shouldn’t have that access, just to note that for many there will be a need to help understand. #HCSM
  34. jjsteinberg
    @HealthSocMed #hcsm T3 withholding data and less transparency status quo medicine. New wave is reveal explain communicate. Lower barriers.
  35. PracticalWisdom
    T3: When I taught/Drug Rehab. I had low literacy & Ph.D’s in the same class. I learned to use technical terms then explain naturally #hcsm
  36. RyanMadanickMD
    @RichmondDoc @3_x_survivor T3 Pt’s data really should not be delivered w/o some type of discussion about it #hcsm
  37. drsuzyyhall
    T3: I think sometimes it may b difficult for pts to ask questions ie, embarassed, intimidated. #hcsm
  38. Vaughnsays
    Agreed “@RyanMadanickMD: @RichmondDoc @3_x_survivor T3 Pt’s data really should not be delivered w/o some type of discussion about it #hcsm”
  39. broadthinking
    @drmikesevilla #hcsm T3 Maybe for some data – but not all data. I don’t need an accountant to manage my checking acct – but taxes? Say ahh.
  40. HealthSocMed
    That’s a wrap on tonight’s #hcsm! Thanks, all! See you again next Sun @ 8pm CT. Tonight’s transcript here: http://bit.ly/hcsm5612 #hcsm

Mon, May 7 2012 » Uncategorized » No Comments

April Foreman
April Foreman
Create Your Badge